Questions, Comments, or Suggestions? Write us at customerservice@tbcconexionphoenix.com
2011 Rights Reserved TBC Conexion Phoenix Inc.
To help you on your trip we have formulated a list of questions and answers. Call us today if you have any other questions. We are here to serve you.
Cancellations can be done but will be charged 25% of the tickets value. Changes in date or time will be charged 15% of the tickets value. Cancellations and changes will only be done up to an hour before the time of leave on your ticket, and only if there is room
available. We will not be able to do any changes or cancellations when the bus leaves.
available. We will not be able to do any changes or cancellations when the bus leaves.
Can I cancel tickets?
How many days in advance can i buy tickets?
Do i need a passport to go to Mexico?
Tickets can be bought as soon as you have your
date and time you want to leave set.
date and time you want to leave set.
It is currently required for all U.S. citizens to have a passport when returning to the U.S.
How much luggage can i take?
Each person is allowed two regular size suitcases that do
not exceed more than fifty pounds (25k), people who go
beyond that will be charged an extra fee. The fee
depends on the size and weight of the suitcase. Bicycles,
boxes, coolers, or any other related objects are not
considered luggage and will be charged. You may also
take a small bag or suitcase on the bus as a carry on item.
not exceed more than fifty pounds (25k), people who go
beyond that will be charged an extra fee. The fee
depends on the size and weight of the suitcase. Bicycles,
boxes, coolers, or any other related objects are not
considered luggage and will be charged. You may also
take a small bag or suitcase on the bus as a carry on item.
Does the bus stop at the border to return/acquire permits?
Yes, the bus stops at the border to return and acquire
traveling permits, but please notify the driver.
traveling permits, but please notify the driver.
Am i allowed to take pets?
The only pets allowed on the bus are cetified service animals.
The owner must show proof of registration, shot record, and
proof of certification. The pet must be on a leash or in a
kennel.
The owner must show proof of registration, shot record, and
proof of certification. The pet must be on a leash or in a
kennel.